Privacy Policy

    Last updated: February 2025

    WAiBot ('we' or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you interact with our chatbot service through Facebook Messenger and Instagram.

    1. Information We Collect

    When you interact with WAiBot through Facebook Messenger or Instagram, we may collect:

    • Messages you send to our chatbot
    • User identifiers (Facebook Page-Scoped ID, Instagram ID)
    • Interaction data (timestamps, message frequency)
    • Basic profile information provided by Meta platforms

    2. How We Use Your Information

    We use the collected information to:

    • Provide automated responses to your queries
    • Improve our chatbot service and user experience
    • Analyze conversation patterns to improve our AI
    • Provide customer support

    3. Integration with Meta Platforms

    WAiBot integrates with Meta platforms (Facebook and Instagram) using the following permissions:

    →pages_messaging: To receive and send messages on Facebook Pages
    →instagram_manage_messages: To manage Instagram direct messages
    →instagram_basic: To access basic Instagram account information

    We comply with Meta Platform Terms and Data Policy.

    4. Data Storage and Security

    Your data is processed through our N8N automation platform hosted on secure servers. We implement appropriate technical and organizational measures to protect your information.

    📅 Message data is retained for 90 days unless you request deletion.

    5. Data Sharing

    We do not sell your personal information. We may share data with:

    • Service providers who help operate our chatbot (N8N, hosting providers)
    • When required by law or to protect our rights

    6. Your Rights

    You have the right to:

    • ✓Access the data we have collected about you
    • ✓Request deletion of your data
    • ✓Cancel our service at any time
    • ✓Request a copy of your conversation history

    To exercise these rights, contact us at: contacto.waibot@gmail.com

    7. Children's Privacy

    Our service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

    9. Contact Information

    WAiBot

    📧 Correo: contacto.waibot@gmail.com

    🌐 Sitio web: https://waibot.io

    This privacy policy complies with Meta Platform Terms and applicable data protection regulations.